Hello! I thought I would join and say your customer service is excellent (wait what?).Pack and a half smoker a day previous, none now. I really like the V2 Pro 3 when it works; however I am quickly losing faith in the product and its leaky and faulty components.
For the sake of not having to spew all this over the phone I will leave this here. I purchased a V2 Pro series 3 at a local smoke shop and 3 extra e-liquid carts about 3 weeks ago. Worked great first day, then issues. The light went green after about 30 seconds of charging, even if left overnight would give an hour of use at most. Was finicky when trying to use on the charger.
A quick search led me here, where I found out the issue is likely the charger. Ok, V2 is aware of the issue and has a solution. I ordered another V2 Pro in silver, since the biggest issue I had besides charging was constantly misplacing my Pro. I ordered a wax cart with this.
After the order I contacted Customer service through online chat about the charge issue and was told to return the defective unit to the vendor, which I did. Same charge issue. I followed the instruction manual to charge fully before use.
I called customer service, told the gentleman about my issue and he said a new charger would be sent with my order as it was delayed because silver was not in stock (I was aware of the delay when I ordered, no complaints there). He also stated since the silver was a new shipment it would have an updated charger.
Order arrives, no extra charger. I fully charged the new device before first use, verified it worked then tried the wax cart. Dead. Did not work in either device (I have 2 Pro3's at this point).
Another call to V2 and again another very helpful courteous person. Verified both my chargers are the old problem ones, model UC46048. So my 'new stock' silver is old stock, contrary to what I was told. I'm cool with that as the rep states the chargers will fix all issues, I didn't have to fight about the wax cart either. New wax cart, 2 new chargers are on its way. I was pleasantly surprised. Items were shipped that day.
I just got home and received my replacement parts. The new wax cart works. The new chargers have model number UC46048A, and say compatible with series 7 and 9. They look really close. Identical even.
I was excited until I tried to plug it into my Series 3. The ring outer diameter is slightly bigger on the new chargers, it does not fit either series 3 I have. I have 4 chargers now, 2 that is rumored to not charge correctly, and 2 which do not fit. The UC46048A does not fit. Try it. Take a series 7 or 9 charger and try to seat it on a series 3.
Then there is the matter of leaky or non working e liquid tanks. Only 1 does not leak or malfunction. 2 came with my devices. I purchased 3 more locally.
Tank 1 - Good. leaked after about 15 refills.
Tank 2 - DOA. Dead. nothing out of it.
Tank 3 - Leaked from bottom 4 holes out of the box. The coil over the wick was on the outside of the o-ring, making it impossible for the little o-ring to seal. A case of shoddy craftsmanship. I can provide pics.
Tank 4 - Was ok, started leaking from bottom of tank on first refill.
Tank 5 - Same as tank 3
Out of 5 e cig tanks, only 1 was not defective. Out of 2 wax carts, 1 is defective. Out of 4 chargers, 2 defective 2 do not fit. Out of 2 V2 Pro3, 0 that will work or charge properly, or work properly while charging.
There are some positives to V2 and its product. Calling customer service has been pleasant. I made 2 calls, each were under 15 minute wait time. For calls like these I just put on speaker and keep busy so not a bad deal. Each rep was courteous and adamant that they will stand behind their product. They didn't have to send a new charger for my locally purchased device but did (or said they would first call lol). Second call, no hassle, and warranty replacements were shipped extremely fast.
I have quit smoking analogs entirely, I could use the V2 and be happy. I like the quick switch between wax and liquid. Nothing else is faster. But between the charger issue, even both are not usable all day without several charges in between. I need to purchase a new e liquid tank, since 4 are defective and I only have 1 tank but 2 V2 Pro's. I am hesitant to order another cart, as with my statistics I need to order 5 to guarantee I have one good one.
I want to love your product. I want to give you my money for what is offered for sale. I smell nicer than when I smoked. I cough less. This works for me, however the device and its components rarely work at all.
I want help, but wonder if this is beyond customer service as sub-par quality control and manufacturing is what I think is killing it for v2. CS is excellent, but what now? Is there ANOTHER charger that will magically make all issues go away? And then what, a 80% premature failure rate on carts? Half of those failures because of incorrect assembly of wick, making seal of inner o ring under the wick impossible.