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Black tips keep falling off Pro 3 wax Cartridge

Black tips keep falling off Pro 3 wax Cartridge .
What type of adheasive is used to keep the tip on. I dont want to use crazy glue because
the cartridge gets hot.
Any ideas?

Comments

  • SilverAndBlack702SilverAndBlack702 Posts: 12Member
    Send it back tip shoudn't be falling off period..
  • jhl1974jhl1974 Posts: 11Member
    I have 2 that have defective tips but they are both used (only used  one or twice then the tip fell off).
  • SilverAndBlack702SilverAndBlack702 Posts: 12Member
    The downside of the wax attachment :)>-
  • SilverAndBlack702SilverAndBlack702 Posts: 12Member

    The downside of the wax attachment :)>-

    I would try a heat resistant epoxy

  • samanthasamantha Posts: 3,139Administrator, Moderator admin
    Hey @jhl1974 - I just sent your feedback over to R&D and they are working on a resolution now... in the mean time I am going to have CS contact you to get you a replacement asap. Thank you for the feedback and my apologies for the inconvenience.
  • jhl1974jhl1974 Posts: 11Member
    Samantha, Thank you very much!!
  • jhl1974jhl1974 Posts: 11Member
    I received my replacement today. Thank you Samantha for the professional service.

  • samanthasamantha Posts: 3,139Administrator, Moderator admin
    happy vaping and please keep me posted how it goes :)
  • JovianPyxJovianPyx Posts: 3Member
    edited January 7
    I have a V2 Pro Series 7 vaporizer for which I bought the wax cartridge.  The black plastic tip broke off after about 10 uses.  I then bought two replacement tip kits (total of 4 tips) and within 5 uses the second tip broke.  The plastic tip has a mechanical "catch" that is supposed to lock the tip in place when you turn it and a piece of the lock breaks off and then no longer holds it in place.  I've been extra careful not to force the tip, it just breaks.  I use heat setting 2.
  • samanthasamantha Posts: 3,139Administrator, Moderator admin
    Hey @JovianPyx
    Thank you for your feedback. I actually sent it to our R&D department. In the meantime, I am going to try to do something to help you with your issue. Pls stand by...

    Also @jhl1974 - So glad to hear! :) Thank you for your patience. Pls let me know how things go and if you need anything at all, feel free to private message (PM) me here on the V2 forum:)
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