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Loose leaf cartridge make no vapor

Alex775Alex775 Posts: 4Member

Hi!


I received my V2cig 3 pro series a month ago and the liquid cartridge is working well but i tried the loose leaf cartridge 3 times (to be sure the problem wasn't from me) but i am not breathing any vapor. It taste and smell Tobacco and it get really hot but me and like 8 of my friends try it and we never saw any vapor...


Is there a way to fix it or i'll need to send it back to you? Thank you for taking time to read my problem!

Comments

  • samanthasamantha Posts: 3,097Administrator, Moderator admin
    Hey @Alex755 - I am going to have a CS rep contact you today to resolve.
  • Alex775Alex775 Posts: 4Member
    CS rep is a Customer service representative? I speak french so i have some difficulties with English. I received no message on my email adress and my v2 cig account...
  • samanthasamantha Posts: 3,097Administrator, Moderator admin
    Oh my apologies @Alex775! Yes, CS = customer service representative... Have you since been contacted? If not, I can follow up on this now...
  • Alex775Alex775 Posts: 4Member
    no i didnt get contacted by the Customer support...
  • samanthasamantha Posts: 3,097Administrator, Moderator admin
    A CS rep left you a voicemail on June 16th @ALex775.. I can have them call again. What would be the best time to call?
  • Alex775Alex775 Posts: 4Member

    i didnt receive any call...

    I prefer to fix my problem by internet, i dont think i could handle a phone conversation with my English so can the CS contact me by email?

  • samanthasamantha Posts: 3,097Administrator, Moderator admin
    Yes @Alex775 - Will send you a PM with further update.
  • emongrllemongrll Posts: 2Member
    Hello!
        Did they help you with your problem? did they fix it? or you had to return it becuase I have the same problem :(
  • samanthasamantha Posts: 3,097Administrator, Moderator admin
    Hey @emongrll - Would you like me to assist you with an issue?
  • cjprice82cjprice82 Posts: 1Member
    Did anyone get a solution? I specifically bought the series 7 for the loose leaf cartridge and I cannot get it to hit brand new out of the box. I have tried every method I can think of very fine grind to course grind to dry herb to moist to packed tightly to loosely. Nothing seems to work and it makes no sense how they can sell a loose leaf cartridge that refuses to fill someones lungs. Ive sucked on this device as hard as possible until Im blue I the face but do not get anything out of it.
  • V2vgerV2vger Posts: 1Member
    Just received my Series 7, and I have no clouds at all. I understand that this devise produce vapor, so probably this is a reason that there is no clouds. Anyway, it is almost impossible to "suck" thru the loose leaf cartridge whether it is with leafs or it it is empty. As cjprice82 mentioned, I'm become "blue" in the face but don't feel that something fill my  lungs.
    Looking for solution
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