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V2 pro series 7

I just got my v2 2 weeks ago and the charge doesn't last very long. I contacted support and was told I should mail it back and then wait 4 weeks for a replacement. I explained that my condition is terminal so waiting isn't a good option. I have yet to hear back! I even suggested sending me the series 3 herb cartridge so I have something to use but again no response. So customer service so far is not very good. What do I do? Why does it take 4 weeks to replace the rechargeable battery and less than a week to get a new one? I can't afford to purchase a second one. So far this has been a bad experience and I'm going through enough. Disappointed

Comments

  • Philly_V2Philly_V2 Administrator, Moderator Posts: 204 admin
    @Profiler_45,

    I will contact you directly for further assistance regarding this matter.

    Thank you,

    Philly
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