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what has happened to the coupon code/can't find it

JuliehbirdJuliehbird Member Posts: 110
I went to the promotions page to find this months coupon code and it is nowhere to be found. I really count on that little extra help with my V2 supplies being on a fixed income. Where can the code be found. I read it can only be used once a month which I can handle but don't know where to find it now? I hope it is still available. I'd be very disapponted as a loyal customer if that small incentive is taken away. 

Comments

  • JuliehbirdJuliehbird Member Posts: 110
    So I spoke with customer service today to have battery replaced and was informed that V2 has discontinued the coupon codes. In my humble opinion this is a bad move on V2's part. You cut or Rewards points in half, you don't have near as many sales as in the past, you hit us w/ an added "settlement fee", items not in stock & shipping has been horrible for quite some time and now this. This is not the way to keep loyal customers loyal to your company. This is so frustrating as I love V2 eliquid but I don't know how much longer I can stay w/ your company. Your prices are high compared to others as is. The coupon codes and sales helped offset that so I've remained loyal thru all the problems and hassles but instead of showing customer appreciation, you make it seems as if our satisfication for your company and product doesn't matter to you. 
  • archerarcher Member Posts: 163
    I've been a loyal customer since 2013.....and i have to admit that whenever there have been issues V2 costumer service had been able to fix the issue.,with the notable exception of the change in the vape for free original program where I was within a few hundred points of the highest level then lost all those points in the change. Then I w worked my way back up to a high level, and the rules changed and it got harder to move up. Still I have stayed a good customer, the product suits me, and though more expensive than some other comparable products I justified the cost by taking advantage of the occasional sales or the monthly discount code. 

    V2, you are making this hard on me, and perhaps other long time customers. Being retired, on fixed income,  you are turning a staple into a luxury and that does not make me happy. I hope you will reconsider this decision. I'm not threatening to leave, I love this product too much and trust V2 quality...... But I will be buying less and will be less likely to take a chance on new products in the future. l suspect I will not be alone in that.  
  • Cris_NCris_N Member Posts: 18
    Very disappointed with this move. Makes my truly question the value of loyalty. Almost every other company I regularly do business with has a customer loyalty program.
  • liz78eqliz78eq Member Posts: 12
    I've been a LOYAL customer since 2012.  What's going on here V2?  There are vape shops opening and open left and right around me.  I've stuck to this company because it is what I know.  The settlement fee, is already a kick in the pants.  I've been on the receiving end of MONTHS of wait time for an order placed. and now you're getting rid of the coupon code?  What gives?  This isn't right.  I came on here to place an order.  Do I really have to run over to the closest vape shop less than a quarter mile from me?  I know they want my business.  5 years of continued and consistent business doesn't seem to be appreciated here anymore.

    @samantha is there anything you can do to help here?


  • rbaker1009rbaker1009 Member Posts: 1,111
    Unfortunately @liz78eq Samantha was removed from the forum Nov 2015 for an unexplained reason. I absolutely loved her, she was exactly what a company needs to show their customers who interact with their corporate social media presence that they are human and truly care. V2 spends relatively nothing on marketing and having an active and exceptional social media contact like Samantha is a no brainer. 

    I hear you, those of us who have been loyal long term customers have seen a steady erosion of benefit that seems unending. I understand that some of these reductions have solid business reasoning behind them but making your customers pay for your settlement from lost lawsuit in such a public way is beyond the pale.

    In my corporate career we would never have made decisions that have fractional positive revenue impact but result in alienating customers.

    Do we want to take away a 15% customer appreciation code and risk having a long term customer that spends $60 - $80 a month with us year in and year out look elsewhere?

    Do we want to directly pass along the cost of our lost patent infringement lawsuit to our customers on every order they submit? (with no end date)

    Included shipping on all orders made a return, that decision must have impacted sales to the point it got an executive's attention. 

    The companies I have run would find other ways of covering revenue, these questions would never have come up.

    I don't get it, at all. 
  • liz78eqliz78eq Member Posts: 12
    @rbaker1009
    You've hit every nail on its proverbial head.  I'll be placing my final order with this company to use up my reward points.  This company has made some bad choices, and I've stuck by them through all of it.  Such a small thing like a coupon code is the last straw.  The customer service here has suffered, but at times I've managed to get someone on the phone who at least appeared to have the customer's interests in mind. 

    I'm really very sorry to hear that Samantha is no longer with the company.  She was the very life line that we clung to through all of these negative changes. 

    Goodbye V2.  There are many many others ready and willing to take your place.

    Good luck and best wishes to the remaining customers here.
  • gotpanthersgotpanthers Member Posts: 6
    edited May 3
    V2 appears not to be concerned about their long time customers at all. They make up their mistakes by charging us for them. I will not pay for the companies misdoings. So long V2 i'll be shopping elsewhere.
  • Andries_V2cigsAndries_V2cigs Administrator Posts: 629 admin
    edited May 5
    V2 cant afford to offer those coupons on top of our 8 major storewide sales a year, our V4F program discounts, and the long list of coupons that are in distribution with marketing partners across the web. We have the largest R&D team in the industry with more engineers than any other company. This is a very expensive operation to run. V2 has not been a profitable company in many years, as we have been investing heavily in infrastructure and technology, so please understand that many decisions are made to keep the company viable and guarantee that we stay in business. We are not greedily increasing our margins at the expense of our beloved customers. 

    V2 and V2 Pro are not the least expensive brands on the market... We don't want to be either... we want to be the best brand with the best technology. We invest more in R&D, QC, and factory infrastructure than any other company in the ecig industry. 
  • samanthasamantha Administrator, Moderator Posts: 2,768 admin
    Hiiiii @rbaker1009!! Hope all is well:)

    I am officially back managing the forum! Hello to all the V2 vets in here! It has been a while and I've moved around to several departments but now I am back. I am spending pretty much every day for the next month reviewing issues and addressing them. It's my goal to get the V2 forum back what it use to be in its heyday. I'm excited to be back and reconnect with everyone. We had a huge meeting about the forum and our long-term customers. We did drop a few balls in the past year or so, but we are dedicated to repairing situations with our loyal, long-term customers as they are the reason we have achieved the success we have. I'll be posting a long, new post saying hi to everyone and addressing many of your concerns. I do hope you all stick around the forum and continue vaping with V2. We have a lot of exciting new projects and products in the pipeline. We are listening to your feedback, good and bad, and we are dedicated to addressing all issues and concerns.
  • samanthasamantha Administrator, Moderator Posts: 2,768 admin
    liz78eq - Do you mind if I message you? We don't want to lose you, but we are also trying to find a fair balance with discounts and codes. It's not an easy task but I'd hate to see you leave.
  • JuliehbirdJuliehbird Member Posts: 110
    @samantha.. welcome back!! It hasn't been the same since you left so very glad to see you are back!
    I do wish V2 comes up w/ some other alternative for their loyal customers. V2 keeps cutting back the incentives that have kept their loyal customers from moving on. On already more expensive option for vaping, they've cut back on our rewards, cut back on sales, added the settlement fee charge and now discontinued the coupon codes. To add insult to injury, they can't seem to get the stocking issues under control. I'm sorry to throw a negative post at you right off the bat as you return here, but I just don't know what to do anymore, I don't want to stop using V2 but at the same time, the costs are getting to a point where I can't afford this. I don't have enough money coming in to be able to buy a couple months worth of product to hold me over between sales so I'm going to have to decide if I can stay or if I need to look into another option and that make me sad, I've been with V2 since I quite smoking and have never tried another brand. Anyways, that's my rant. I hope things improve soon!
  • samanthasamantha Administrator, Moderator Posts: 2,768 admin
    edited May 5
    Hey @Juliehbird! Thanks for the warm welcome. I def understand all of your concerns and appreciate you sharing. We are working to find a happy medium between giving our customers great price, product, placement and promotion while also remaining in business so we can continue to grow our product lines. Granted, it's extremely hard to achieve all 4, but we are making some adjustments and realignments to see what works best for both us remaining a solvent company that can invest tremendously in R&D and also making sure our customers feel satisfied for cost for the value. 
  • MbrainMbrain Member Posts: 1
    If V2 keeps taking things away i will be looking for another brand
  • BeachBratBeachBrat Member Posts: 7
    I popped in to see if there were any answers to the missing coupon code and I'm not too pleased with the answer. Like someone else mentioned, I also can't afford to put in a large order during sales...even with sales it's just too expensive. I'd much prefer to give up the sales in exchange for monthly coupon codes. 

    The carts for the s7 are insanely high. Considering the price of the device and the carts, this was supposed to be an upgrade from the $20 ego batts, but it's really not. The hits are really weak and the carts taste awful and have a very short life span. With the ego batts the hits were much stronger, with more vapor, and a $5 replaceable wick lasted me 4-6 weeks. I hate to say it, but it feels like a rip off. It's a gorgeous piece but performance wise, the cost of the device is way higher than it should be. On top of that we're slapped with a settlement fee and now coupon codes are reserved for marketing partners. 

    I'm putting in my last order for carts to get me through until I can go buy a new ego batt, after that I'm done. 

  • ditarawrditarawr Member Posts: 26
    This is bananas. Similar story - I've been a long time V2 customer. With my last purchase I was set to reach "Elite" membership status and regain the 10% discount I used to get prior to the company's membership shift. But when I signed in tonight, I see that I'm again nearly 1000 points away from Elite membership status. This feels like a bad joke. Constantly changing the rules is super frustrating from the consumer's perspective. To make matters worse, there's no monthly coupon code? I may really enjoy the Sahara juice, but there are other flavors, other vendors... it might be time to find another daily driver.
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