18+ to purchase
V2 is designed with you in mind. V2 is the leading e-cigarette brand, delivering genuine satisfaction with authentic flavors and unparalleled performance.
Vapor Couture Collection Vapor Couture is the original e-cigarette for women, inspiring an entire line of fashionable accessories.
V2 PRO V2 PRO is the world’s most advanced line of vaporizers, representing the ultimate in form and function.
Members and Visitors: We've updated our forum category names to help you easily navigate discussions topics. Categories are still in the same order on the homepage, just with different names! Message me with any questions. - Samantha
Interested in joining the conversation? CLICK HERE to become a forum member now!

Quality

StuStu Posts: 2Member
edited January 9 in Customer Appreciation
Hi,

I bought one of your V2PRO-S3KIT on the 14th February and by the beginning of November it stopped working so I contacted your customer service team only to be told

"your warranty on device expired on 14.10.17, unfortunately we won't be able to test or replace your device sir"

It hasn't had very much use and have only used a very very small amount of the e-liquid.
For something that cost me close on £100.00 I think this is appalling, it looks nice but obviously very badly designed and of poor quality.

I will make sure to tell my friends and spread the word not to buy your products, what a rip off.
 

Comments

  • samanthasamantha Posts: 3,440Administrator, Moderator admin
    Hi @Stu! So sorry for the delayed response. Let me see if I can help you out... where did you buy your S3 kit from? Our European website and US/international website are separate so I will need to figure this out before I can determine how to resolve your issues. I'm so sorry that our S3 delivered less than stellar vapor experience. I will definitely do everything in my power to make things better. Another Q - is the email address listed on your V2 forum account the same on your EU V2 or US V2 account? Please advise and then I will further assist you. Thank you for your patience.
  • samanthasamantha Posts: 3,440Administrator, Moderator admin
    Hi @Stu
    I wanted to follow up again here - Have your concerns been resolved? Pls let me know how I can help. Thank you for your time and patience.
  • Andries_V2cigsAndries_V2cigs Posts: 680Administrator admin
    I think he may be referring to buyv2cigs.co.uk our affiliate in England, because he quoted pounds. I will forward this thread to our affiliate in Peterborough. I doubt this is regarding our US site, because the limited lifetime warranty on purchases from the US site would likely have covered this replacement. 
  • samanthasamantha Posts: 3,440Administrator, Moderator admin
    Thank you @Andries_V2cigs! :) 
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Powered by Vanilla