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Rant I hate to post from a long time lover of V2

It saddens me to see loyal, long term, high spending, engaged customers like @David1886, @janea, @Mcgver @Elaine99, @revolting, @rat_scabies and many, many more get the runaround like this. It's highly unethical and shortsighted.

The amount of customers lost to exceedingly long delays, defective products, customer service that can't keep up and out of stock items (that are still sold despite not being in stock) just to name a few of the current issues has got to be staggering and a revenue loss that would get any CEO called on the carpet daily. 

You can have the best product in the industry but if you blow off customers with legitimate shipping and product problems they will be gone, for good. We are in an age where expedited shipping is expected and easily achievable. V2 has had stocking, product and shipping issues for the entire 5 years I've been a customer. 

I have seen an astounding number of customers leave, substantial revenue gone. This forum used to be amazingly fun with hundreds of people passionate about V2. The kind of passion companies rarely achieve. Now, its mostly complaints, legitimate ones. There used to be real answers to the issues posted, not anymore. 

I love V2, I have always defended V2 on this forum and we had some hardcore trolls I fought everyday. I have always promoted V2 at my gun club, car club, tennis league, films festivals and many social events I'm a part of. I have always given V2 the benefit of the doubt.

I was seriously considering in investing substantially when/if they proceeded with a Reg A Offering for public investment. But I cant put my money behind a company that cant solve the basics after 5 years.

I want V2 to succeed. Fix these issues once and for all and be the company you should be.


  • David1886David1886 Posts: 491Member
    edited December 2017

    I totally agree with your comments I had major issues with the Series 3 Ceramic PG cartridges and the first order of 6 were credited as faulty they then went out of stock for about a week so I placed another 2 separate orders for 4 then another 2 thinking that the leaking issue had been resolved but they still had the same issues attempted a return request (Which was rejected) for the first 4 ordered did not bother for the other 2 even though the cost of return international shipping was more than they were worth just to make my point that they still had the same leaking issues then the stock status again changed showed eta 15 days.

    Then on the Halloween sale placed another order for 3 of the PG Ceramic Carts and 4 boxes of the Classic EX Blanks and at that time all items were showing in stock and (I posted another comment in a different section of the Forum) as after many days the order had not shipped and over a month later still showing eta 15 days and had to send 4 emails to customer service before i received a ridiculous response.

     "We apologize for the extended delay. Currently, the Series 3 PG Ceramic Liquid Cartridge has been delayed and was pushed back by 10 business days"

    I think V2 don't know how much stock they have on hand and only change the status to out of stock when the warehouse advises that there is no stock to fulfill orders.

    During the Thanksgiving Sale I placed another order for another 3 Ceramic PG Cartridges knowing that the eta was another 15 days and as of today still showing 15 days.

    This resulted in me having to place a separate order for 5 of the Series 3 Cartridges then 2 days later placed another order for another 5 as thought the Ceramic PG could be out of stock for a longer period of time which resulted in having to pay several shipping costs as needed cartridges for my Series 3 units.

    I think there was a serious problem in the manufacturing of these cartridges and V2 have no idea when the will be back in stock and will just have to wait and have written off the other 6 faulty cartridges as a bad experience.

    In addition to my above comments I had several faulty Series 3 units one which was DOA and @samantha @Philly_V2 resolved the issues straight away and always offer a solution to problems it's just when you send many messages to customer service direct they either don't respond or are unable to give you a correct answer as i am unable to phone direct as is an international call.

    I have been a loyal V2 USA customer for many years but had to stop ordering from the USA and purchase from V2 Australia for about 10 months as they only had one costly shipping option now with there Economy shipping option all my purchases except V2 Platinum liquid will be purchased from the USA as they have a much larger range of products at much cheaper prices for many items and a much better warranty period.

    Going forward I hope things improve as you mentioned they will loose lots of customers with there current issues with stock and faulty products an we only see the issues that people post on the forum and not the customers that phone or message customer service.

    I will still remain a loyal customer as they just seem to be recently having major issues with faulty products and a lack of communication with customers with issues that message or call customer service.

  • rbaker1009rbaker1009 Posts: 1,200Member
    You have ben exceedingly patient @David1886 and have articulated your issues civilly with great detail, as have others.

    V2 has launched many new devices that required substantial R&D resources. Many of those devices and tanks clearly had high failure rates. In addition they brought in several 3rd party eLiquid vendors to their online marketplace. 

    If I were the decision maker I would have redirected those resources to stabilizing the basics: upgrade the computer systems so that they can have effective communication to manage inventory and communicate between departments, increase quality control so that products are not being delivered with high failure rates, staff correctly: 15 people in R&D, 4 in customer service, 1 in China, 3 in the warehouse and 20 in management (conjecture) is backward, get the logistics fixed, get the manufacturing in China stabilized, reestablish the honest, transparent, human social media engagement they used to have. In the past Samantha saved many, many customers with her straightforward honest and direct help. I love her but V2 has muzzled her, all we get here now is corporate speak.

    I liken V2 to Tesla: focused on futurism and introducing "wow" factor products while failing at the basics: delivering product.

    I ask my wealth management guy to look into VMR Products, LLC to assess investing. I will just say it was a definite no, not at this time. VMR can raise all the cash in the world but if management isn't in place to fix the basics cash wont be directed effectively.

    This thread may well get deleted and I wouldn't blame you but I have been your biggest cheerleader and I'm sad the company I love has not solved the same problems that come up year after year. 
  • Macgyver46Macgyver46 Posts: 66Member
    Well I have started removing myself from this Web site and will be ordering a competitors products since they will be able to deliver a solid VG vape system and at a much reduced price then my current V2 systems offer. I also already know shipping is fast and reliable so I will enjoy my vape in 2018 unlike my experience the past few months with V2.
  • David1886David1886 Posts: 491Member
    @rbaker1009 @Macgyver46

    On thing I have noticed the past week that no one from customer service has responded to any questions and issues posted on the forum which is disappointing.
  • Macgyver46Macgyver46 Posts: 66Member

    Well with massive issues getting products shipped, products they say will be available and never produce I have a feeling they are losing customers by the dozen weekly. I know they lost me as a customer. My wife's S3X (2nd unit) has broken lights on the bottom so no clue about charge etc. V2 just can't seem to get things right and the people who respect us are probably being told to stay off the forums. My guess anyway. Well in 2 weeks I am spending $200+ on new gear and it won't be spent on V2
  • David1886David1886 Posts: 491Member

    I am in Australia and V2 have treated me well with any issues over the years but it's only the past few months there have been product issues with faulty Series 3 Units that were promptly resolved (By a PM on the forum) but messages sent to customer service direct about out of stock or faulty items are totally ignored.

    Even with these issues I will continue purchasing from V2 USA and hopefully 2018 will be a new beginning and all the current issues will be resolved and they still have the best warranty in the industry.
  • Macgyver46Macgyver46 Posts: 66Member

    Best of luck to you. I live in the US and have had many faulty units, and shipping issues. What really burns me is posting online a product release and time frame and then push that date back 6 times is a good way to upset people.

    I bought my series 7 expecting VG ceramic carts which never happened. So I bought a vape system that doesn't support my ejuice preferred VG blend. I learned 2 things. Don't ever trust release dates to make purchases and 2nd after catching issues ordering online find another company. Good luck David with V2 your going to need it.
  • David1886David1886 Posts: 491Member

    I noticed your comments on the forum about the Series 7 VG cartridges one thing that I will never do is a pre-order until I at least see comments on the newly released  product.

    We all have our own opinions and issues and understand your situation and hope you enjoy you new $200.00 purchase from another company it will be an early Christmas Present.

    Take care!
  • samanthasamantha Posts: 3,311Administrator, Moderator admin
    Hi guys - I am really sorry to read everyone's comments. Our CEO and exec team has been notified of this thread and the valid feedback in it. @rbaker1009 - if there is a recent shipping or fulfillment issue, please let me know and I can def help with a credit or inquiry on your order. We are experiencing some fulfillment and shipping issues and our team is working around the clock to get products to customers. I am really sorry to see so many great contributors to the forum and long-time V2 customers feel this way. It obviously means we have dropped the ball. Our team is completely aware of your comments and we are working to stabilize things. In the meantime, if any of you have any orders you need assistance with or that have been severely delayed, please PM me and I will take care of you. 
  • David1886David1886 Posts: 491Member
    edited December 2017
    @rbaker1009 @samantha

    Samantha thank you for passing on this information to management

    As I previously mentioned about my Halloween Sale Order #5701671 Date 29th Oct 2017 which still has not shipped as it contained the Series 3 Ceramic PG cartridges which were showing in stock at the time the order was placed I was excited to see them back in stock again as I thought the previous leaking issues had been resolved.

    Before the Halloween Sale I placed 2 orders 1 X 4 & 1 X 2  6 in total hoping the PG Cart issue had been resolved but they also had the same issues with leaking from the base.

    There was not much I could do as unable to return so just wasted money on 6 faulty cartridges hopefully the next batch when they eventually ship they will work as intended.

  • samanthasamantha Posts: 3,311Administrator, Moderator admin
    Oh wow @David1886 - I am so sorry - I am going to get your Halloween order taken care of now. That is a huge oversight on our end. I will PM you once I have a further update.

    If anyone else has these kinds of issues, pls PM me and I will do whatever I can to provide alt products or resolve the issue in some way. Thank you for everyone's patience.
  • rbaker1009rbaker1009 Posts: 1,200Member
    edited December 2017
    Thank you @Samantha. Any issues I have had have been resolved easily by customer service likely because I have not had the confidence to upgrade beyond the reliable EX line (with wick blanks). I love V2 and my reason I started this thread was to give management the feedback they have stated they are looking for in this forum, it is not directed at you or any specific issue I'm experiencing. 

    I've got no dog in this fight. I can buy my supplies from uncountable companies. I'm giving my 2 cents because V2 was the product that got me off cigarettes and I have a sentimental bond with VMR Products, LLC. 

    My praise for VMR Products, LLC has far outweighed any criticism in my well over 1,000 posts. 

    I understand Jan's aspirations for the company, and I admire them. However I have intimate experience with ramping up, scaling, customer lifetime spend, tech introduction and adoption and customer brand impression. The key is keeping the core customers satisfied while pursuing others. 

    If you cannot deliver the purchases after offering a 30% off sale that you know will drive record sales (particularly before Christmas) you are creating a negative impression that the 30% savings wont overcome. 

    Introducing new, improved products is great and will retain customers who started out on the cigalike device that transitioned them from smoking but are ready to upgrade (and spend more). And, it will gain some vaping customers who are more advanced and wouldn't consider a cigalike device. But bottom line cigalike devices put V2 on the map, many still are only interested in that level of device. 

    In my very humble opinion as an outsider (one who held a senior position in a tech oriented Fortune 100 company) very basic principals that attract investment, retain the core customer base and grow revenue and acquire a new customer base are being fumbled. I was forgiving the first few years but "were having unforeseen hiccups" kinda loses it's credibility after 5 years of hearing it on the same stocking, shipping and new product failure rate. 

    At this time I continue to buy exclusively from VMR Products, LLC, but as I stated in my OP I know V2 can be better and I know that after 5 years the same issues that continue to persist can be solved. If I was running VMR Products, LLC I'd forgo the next executive retreat and instead hold a strategy meeting that would identify persistent issues, then I would create a plan to insure they were solved. It would be a company wide effort with defined expectations and accountability. 

    I would like to be only positive in my forum interaction and mostly am but the kind of "hiccups" I've seen over 5 years would not be tolerated in any company I've ever been associated with. 
  • David1886David1886 Posts: 491Member
    Things have already started to change I sent @Philly_V2 a PM about a faulty Series 3 and received a response within 24 hours and the replacement has already been shipped also @samantha Is also looking into my Halloween Sale order and the previous 6 faulty Series 3 Ceramic PG Cartridges which had the previous leaking issues and ended up throwing away.

    I also posted a comment on the forum about Reward Points not being posted to my account and again received a pm almost straight away stating they had now been applied.

    It appears that V2 is well on the way back to being the best vaping company in the industry that stand behind there products and offer great customer service.
  • rbaker1009rbaker1009 Posts: 1,200Member
    edited December 2017
    I certainly hope the ship will turn @David1886. I have seen improvement in stocking, delays, shipping, customer service many times over the last 5 years, only to return to what seems to be the default position of the same issues. 

    For example: listing a "ships within X days" on a V2 product and it doesn't ship anywhere near the promise on the website. If many buyers knew the actual shipping date and actual show up time at their mailbox would simply buy somewhere else where they can get their supplies today on the corner or 3 days ordering elsewhere online. They are pissed their credit card has been charged long before they receive what they paid for and the promise from V2 has been broken, they need their nicotine. This product isn't a shirt that you can order on Amazon wait 3 weeks for no sweat (which Amazon would never do). The explanation from V2 is always the same "problem at China manufacturing facility" "needed extra time to perform quality control to our high standards" "hold up at Customs" "our computer system in our warehouse does not update our website when a product has sold out" etcetera. 

    Devices that have issues that would trigger a recall in the auto industry continue to be sold. Customers who have had 3 series devices replaced 3-5 times. Detaching magnets, leaking tanks, units that wont charge and the list goes on. 

    My point being these same excuses have been delivered for the whole 5 years I have been buying from V2. 

    Guys like you and me get great customer service likely because we are known to the company. But if you look macro through comments here and the many customers who have left for one or all the reasons above since 2013ish we are likely the exception rather than the rule. I have been active in this forum sine 2013 but I was a lurker before that so my perspective may have been shaped differently @David1886.

    If I had to guess I'd say its a cash flow issue. They simply cannot pay to keep enough stock on their shelf to have enough of a cushion to cover what they sell. Sell a bunch of product through a sale, sell out of items you know will sell out, charge the credit cards and get that revenue up front then transfer funds to the China manufacturing facility so they are willing to fire up the production of V2 products again and it gets to the US whenever and to the customer whenever. 

    There has been a scaling issue since day one. All I'm saying is that if you spend less on R&D, use that part of the budget to solve the basics you will retain more core clients in turn retaining more recurring revenue to INCRIMENTALLY introduce new vaporizers and attract the cannabis and advanced vaper market.  

    It's closer to like Tesla than their stated desire to be the Apple of the vape industry. Tesla is innovative and introduced cool new tech unicorns. But at the end of the day Tesla fails at delivering product in volume, constantly misses promised dates of delivery, has manufacturing and scaling problems and releases products with high failure rates. 

    I have enough resources to have enough stock on hand to not be concerned about a long delay. I keep a month on hand. Most don't and there is a vape store on the corner at the strip mall and many online suppliers that will have it to you in 3 days.

    You and I are big fans of V2 and are more willing to put up with recurrent issues. Most will leave after hearing the same thing a few times and become fans and loyal customers of another company. 

    This is not a reflection or criticism of anyone below upper management. It's the decision makers responsibility to solve the ongoing problems and for over 5 years they have not been permanently solved beyond a few months of improvement only to return to the default unreliable position.  
  • rbaker1009rbaker1009 Posts: 1,200Member
    edited December 2017
    V2 does a lot of things right and I care about the company and its people. Every company has its issues, the good ones solve them as they come up because losing customers is not the goal. It is however the result of ongoing issues that the customer at some point will decide they wont be solved. 

    With a myriad of competing companies to buy from that disgruntled customer who has already dealt with the same multiple issues over a period of time will simply take the path that is worry free.

    See product online for sale - buy product - product is delivered when promised - product is the one ordered - product works. That is the formula that needs to be reliable. The occasional failure of a component of the formula is acceptable. Repeated failure of one or more of the formula and you will lose more recurring sales than you gain. 

  • David1886David1886 Posts: 491Member

    I agree V2 have looked after me over the years but as you mention when placing an order it states ships within 1 business day which normally 3-4 days and living in Australia USPS shipping takes the most strangest route to my location this order was placed on the 8th December check the tracking number LX585706002US it's now in SANTIAGO, CHILE and Qantas only have 3 flights a week from there to Sydney.

    I cant complain as this is the new Economy International Shipping where previously the only option was Express at around $70.00 USD and this order was $10.00 USD is fantastic as allows me to purchase all my products from V2 USA as there customer service is fantastic and if a replacement is required is resolved straight away.

    The prices of hardware and accessories is much cheaper than V2 Australia who only offer a once only 90 day warranty.

    I still have the issue with my Halloween order after 2 months as it contained the Series 3 PG Ceramic Cartridges which are still showing eta 15 days and think V2 want to make sure the product is 100% perfect after all the previous issues with them leaking the only issue is that order contained 4 boxes of the EX Blanks.

    Looking at the forum recently most customers are having there issues resolved not just the big spenders and over the past month less complaint I personally feel that going forward things will improve in 2018.
  • David1886David1886 Posts: 491Member

    I am not sure I doubt V2 would delete any comments I can't see anything missing that was posted by others.
  • rbaker1009rbaker1009 Posts: 1,200Member
    edited December 2017
    I am not saying V2 deletes any critical comments. The only posts I've ever seen deleted were advertisements for competing products. I give V2 a lot of credit for not deleting critical threads. Some threads do seem to get buried get buried however, though it could just be a software glitch.

  • Macgyver46Macgyver46 Posts: 66Member
    1 semi broken series 3X
    1 series 7 purchased with thought VG tanks would be released 6 months ago

    V2 solution send me 2 series 7 tanks which I requested 0.9 atomizers since I had to downgrade to an about dead series 3.

    So 1 package of 3 atomizers is supposed to be good for a broken device and a devices purchased under false advertising.

    Personally if I made the choice on what to send a customer in this case would be overnight a replacement series 3X for the broken one. Second offer up an alternative VG system like a 3X so as to give the series 7 vape a better experience since they have stated many times the current tanks taste bad and the 7 would NOT have been purchased if promised product was not advertised as being released soon. That's how I would have handled it.

    I have zero insensitive to stay with V2 now. I feel insulted with the offered resolution which doesn't solve either issue with current V2 products the wife and I own.

    Time to move on.
  • David1886David1886 Posts: 491Member

    You previously stated in this post that you were not happy with V2 and made the following comment.

    "Well in 2 weeks I am spending $200+ on new gear and it won't be spent on V2"

    I understand your situation with the Series 7 Ceramic Cartridge but you also commented about V2 not sending you a replacement Series 3X for the one you mention is faulty.

    "Personally if I made the choice on what to send a customer in this case would be overnight a replacement series 3X for the broken one"

    Have you requested a warranty replacement for that Series 3X you stated is broken as that should not be an issue or even a faulty Series 3 as V2 have the best warranty on there Series 3 & 3X vaporizers.
  • David1886David1886 Posts: 491Member
    edited December 2017
    samantha said:
    Oh wow @David1886 - I am so sorry - I am going to get your Halloween order taken care of now. That is a huge oversight on our end. I will PM you once I have a further update.

    If anyone else has these kinds of issues, pls PM me and I will do whatever I can to provide alt products or resolve the issue in some way. Thank you for everyone's patience.
    @samantha @Philly_V2
    Samantha I sent you a PM several days ago about all my issues and included Philly but have not had a reply the issue with my faulty Series 3 has been resolved by Philly.

    Are both of you already on Holidays as have noticed you have not responded to any issues posted on the forum for many days
  • Jazzkitty6Jazzkitty6 Posts: 72Member
    edited December 2017
    I had to start buying blanks similar to the Ex blank elsewhere cause the cost and quality had become horrid but I have always purchased my eliquid from V2. That is now going to have to change. I was already unhappy about the charge tacked to every order for the lawsuit they lost, even though all my orders are liquid with no tech. Then losing the monthly discount didn't help cause that at least covered the extra charge for patent infringement. The go-to response was that Vape For Free went up but since I refuse to refer anyone to V2 now, that does me no good.

    I only vape the Coffee eliquid, placed an order around the 1st of December and it's still outta stock. I'm down to half a bottle of the 25ml 2.4mg nicotine, 2 of them sent to me instead of the 50ml I ordered, so now I am going to have to find a vape store and look for a comparable product. I quit smoking and vape exclusively, so running out of eliquid during a majorly stressful holiday month is not good. I've been with V2 for years, have stuck it out but there comes a point where enough's enough. I've tried some of V2's new liquids and don't like them. And now that the 25mls are gone, I can't afford to keep throwing money down the drain on liquid that I don't like. And since the Sahara liquid has changed, way sweeter than it used to be, Coffee is my only eliquid. V2 knows that many of us only vape their product but they've stopped trying to even resolve the issue or offer something to get you through. Instead the company wastes money by sending a "free gift" with orders, a gift of a bottle of menthol 0% nicotine when I have never ordered menthol or 0% liquid. Hopefully V2 figures this out but I won't be holding my breath.
  • rbaker1009rbaker1009 Posts: 1,200Member
    edited December 2017
    @Jazzkitty6 sorry to see you go. You are example A: of what management said they wanted to know when Jan said in this forum that he finds the customer feedback found here critical in taking the pulse of his customers and solving the issues he finds here.

    Multiple basic policy, stock, shipping, quality issues, the accuracy of orders and a two month delay after you have ordered and been charged have driven you away. 
  • David1886David1886 Posts: 491Member
    I am happy to report that all my issues with V2 have been resolved with the great customer service provided by @Philly_V2 & @samantha also I sent V2 a internal message yesterday about a shipping issue and received a prompt response within 24 hours from Philly.

    This has 100% restored my faith in V2 being an international customer it is much harder to resolve issues as unable to contact V2 customer service by phone.

    Merry Christmas to everyone at V2 and all there customers as 2018 looks like a great year with most issues being resolved as they have been listening to the feedback provided on the Forum.
  • rbaker1009rbaker1009 Posts: 1,200Member
    Example B: https://forum.v2.com/discussion/11150/so-frustrated-looking-for-a-new-company

    This customer (Bean) has been with V2 nearly since it started, over 6 years. This is not some random whiner that comes here and complains at the slightest inconvenience. In fact has never come here until they are at their last straw to say goodbye. 

    Some of us get great service and I appreciate that. Myself, David, Navy and others here report good things in our personal experience with issues being solved when they come up or even not having issues.

    But many do not, and they are leaving. Company representatives who used to be present on the forum nearly everyday have not shown up here for a very long time. When they did after Samantha was removed it was quite sporadic and didn't provide the kind of problem solving or even question answering that was great before Samantha was removed. I am mystified as to the reason any company wouldn't be here saving accounts. 

    If an over 6 year customer who has spent thousands with V2 doesn't get an expedited shipment that costs a few extra dollars as promised after a V2 screw up. One where V2 explains that screw up by pulling a well worn excuse out of their rotation "we didn't anticipate the volume of sales we would have on Black Friday and ran out of stock" the loser here is V2 who has lost this customers future thousands in spending. Over what? An unapproved expedited shipping request from customer service advocating for a loyal long term customer to help ease the sting of V2's screw up. Talk about stepping over dollars to pick up pennies.

    And really what company consistently tells you they don't know how to stock products for their sales. After over 7 years in business. The ones that wont be around in the future. 

    As I have said my comments are not directed at any employee below senior management. I'm certain they do the best with the tools they are given and truly care. 

    Senior management needs help. Companies that don't understand how to stock, ship, time X% off and holiday sales, maintain a stable manufacturing and logistic chain need to seek outside help. 

    For your own survival: hire an outside Operations Analyst and give them authority. Your long term issues are clearly not going to get solved internally. 

  • LisaLeeLisaLee Posts: 12Member
    I’m one of those customers who have been here for years and don’t even want to think about how much $ I’ve spent. I’ve tolerated the shipping issues, batteries that don’t work, empty refilled cartridges (never wasting time asking for a refund over a few bucks).  I moved to Florida a couple years ago where there is a vape shop on every corner.  My Saturday agenda includes visiting one of them to find a new product I can buy locally.
    I’ve been trying to get by with the cheap ones at the convenience stores but they’re gross.  I love the V2 product but I just won’t do it anymore.  I’m out the $ up front for a product I don’t receive for months, then waste $ on random products that I can’t stomach.
    What really takes the cake is that I’m probably 4 hours from Miami - but they sent my delayed orders Fedex on Monday and are estimated to arrive tomorrow (Saturday).  
    Even tomorrow I’ll still be waiting for part of an order placed in November....that’s already paid for.  

  • David1886David1886 Posts: 491Member

  • David1886David1886 Posts: 491Member
    David1886 said:
    samantha said:
    Oh wow @David1886 - I am so sorry - I am going to get your Halloween order taken care of now. That is a huge oversight on our end. I will PM you once I have a further update.

    If anyone else has these kinds of issues, pls PM me and I will do whatever I can to provide alt products or resolve the issue in some way. Thank you for everyone's patience.
    This issue still has not been resolved.
    When this order was placed all all items were showing in stock and when it had not shipped checked the status and found the eta on the Series 3 PG Ceramic cartridges were eta 15 days and of today still showing 15 days also included with this order was 4 boxes of the original EX Blanks

    I spoke to online chat on the 12/28 and was assured even though the status was still showing 15 days was told the latest update from management was 10 days.

    Why was I told eta 10 days 3 weeks ago when the status was still showing 15 days.

    I need the EX Blanks and also because of the nearly 3 month wait for the Series 3 Ceramic cartridges with the up to 40 refills it is costing me more money having to purchase the older wick cartridges with only 10 refills as the difference in the refills 40 vs 10 and the 3 Ceramics equates to 12 of the original Series 3 wick cartridges compared to the PG Ceramic.

  • dwight654dwight654 Posts: 1Member
    What really bothers me is that V2 gets away with charging your credit card and not sending you any product for months. This is the only online vendor I've come across that does not charge your credit card when the order ships. V2 charges you the minute you enter the order online. I've read people on this forum that have been waiting for months...still no Series 3 PG ceramic carts and no idea when the carts will ship. Having vendor problems? Well, can the one you have and get another vendor. You guys have been in this business for years.
  • EllEll Posts: 6Member
    @David1886, your last paragraph says it all. I have been waiting for 2 orders of Series 3 ceramic carts since Oct/Nov 2017, expecting them to ship in 15 days. The regular wick carts just don't cut it anymore. I'm lucky to get 10 fills so I feel like it's a waste of money to purchase them anymore. Now, I noticed that V2 finally changed the 15 ship wait to a 60 day ship wait on the ceramic carts. So, today, I went to a local vape shop, got a new vape pen, and if I need anything for it, I can just go there from now on. I will miss my Series 3 but I had no other option at this point. I will continue to buy my e-liquids from V2 because that has never been an issue. And, I agree with @dwight654 too. If it is a vendor issue, then something should be done about it. 
  • David1886David1886 Posts: 491Member
    edited February 10
    All my issues have been resolved and the customer service provided has been fantastic and I will continue to be a loyal V2 Customer.

    With The regular wick carts I am getting well over 15 refills and then clean with Hydrogen Peroxide and they are like new again so not having the PG Ceramic is not an issue for me as after cleaning 3 times dispose of the cart so am getting about 45 refills as the Ceramic are unable to be cleaned and also drain the battery much faster.

    You mentioned you purchased another brand of vape pen I love the Series 3 and there is never an issue if one ever becomes faulty as V2 replace which is an easy process and have the best hardware warranty in the vaping industry.
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