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Wonderful Customer Service and Shipping - Thank You V2

I needed some last minute Christmas gifts and I always give V2 products to my friends that vape.   Of course I needed some items for myself as well.    Placed my order on 19 Dec 2017 and it was delivered to my mailbox today 23 Dec 2017.   

Thank You V2 for your excellent service . . . this will be a most joyous Christmas.  

Wishing for all a Merry Christmas. 


  • samanthasamantha Posts: 3,139Administrator, Moderator admin
    Thank you so much @Navy20
  • Apophis1970Apophis1970 Posts: 3Member
    I received a call from customer service regarding one of my orders, unfortunately my cell phone dropped the call. I called back today. I must say, the person I spoke to was very helpful. She went through each of my orders and gave me an estimated ship date on the items that were on back order. She reviewed my current order with me to confirm all items I had ordered were in stock and would not hold up shipping the items. I also explained to her that one of my V2 Series 3x was having some issues. She set up shipping a replacement item for me, and is having it ship in 3-5 days. I hope all my experiences with customer service are like this one was!!!
  • samanthasamantha Posts: 3,139Administrator, Moderator admin
    Thanks for sharing @apophis! Love reading comments like yours. :) We appreciate your business and patience! If you ever need anything, please feel free to PM me or post right here on the forum.
  • PuffPuffPuffPuff Posts: 3Member
    You lucked out, people.
  • Navy20Navy20 Posts: 1,119Member ✭✭
    edited January 19
    @PuffPuff,  I can't nor would I ever, speak on behalf of anyone other than myself, concerning Customer Service and/or Shipping, however, in my own experience with V2 and the personnel associated with V2, i don't believe I "lucked out" . . . I have always received great service from V2 and anticipate that I always will.   I always maintain a reserve supply of the items I regularly use and re-order accordingly.
  • PuffPuffPuffPuff Posts: 3Member
    Well, goody for you.
  • Navy20Navy20 Posts: 1,119Member ✭✭
    @PuffPuff . . . Thank You
  • LisaLeeLisaLee Posts: 8Member
    I’m happy for you. I’m still waiting for my December order or at least a response to my requests for status
  • Navy20Navy20 Posts: 1,119Member ✭✭
    @LisaLee,  Send a PM to either @samantha or @Philly_V2 ; and state your order issue(s).    These are good people and they will assist you in getting your issue(s) resolved.   Wishing for you the Very Best . . . Take Care 
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