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Partially Shipped Order From Novemeber 2017

I'm a long time customer since 2014 and I'm totally unhappy with the current state of things. I place an order on November 20th with all the items I ordered listed as in stock. Apparently, 2 of my e-liquid items were not actually in stock and I only received a partial shipment. Upon rechecking the website, it then listed them in stock in 14 days, so I didn't complain, that happens on occasion. Come January, still nothing, and both products were still listed as shipping in 14 days on the order page so I called CS to inquire. I was assured they have no control over inventory, but it should ship within 14 days. Well now it's the middle of February, a full 3 months later and I have still received nothing, no refund, no credit, nothing. Now the product page lists them as ships in 60 days! So for my fully paid product I have to wait a full 5 months to maybe finally receive it?

Comments

  • samanthasamantha Posts: 3,405Administrator, Moderator admin
    Hi @draiken78 - Thank you for your post. Unfortunately, we are experiencing some inventory issues with select products. I can process a refund for you or we can comp you with a similar product to hold you over. I can have a CS representative contact you today to find a resolution. We greatly value your long-time business and will try our best to keep you as a loyal V2 customer. Please PM me the best phone number to reach you at. Thank you for your time and patience.
  • draiken78draiken78 Posts: 4Member
    I missed the CS calls due to bad cell signal where I was located last week. Can you have the CS reps try calling again?
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