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V2 Pro series 3 - Broken loose lead caps

I see that I am not the first to post this issue. I've had my V2 pro series 4 months. I love the product, quick heat up, and easy to use. However, I'm quite disappointed with the caps. I keep the unit very clean (clean every 2-3 uses) and I'm very careful when I attach and remove the cap. I have had to remove the retainer ring from the liquid cap to repair the loose leaf cap, and that one broke last night. I was going to order another then I discovered on your website that you are back ordered 60 days for the caps. Not surprising considering how easy that they break. So now I have to decide to wait it out or switch to another brand. You would make a very happy client V2 if you could assist. Even a new retainer ring would allow me to use the vape pen. Any chance?

Comments

  • samanthasamantha Posts: 3,444Administrator, Moderator admin
    Hi @Warped - thanks for joining the V2 forum and providing your feedback. While we are back ordered, I will have some comp caps sent to you as a one-time courtesy. I will have a CS manager reach out today - can you please provide me your email address or order # and we will gladly assist. Thanks for your patience.
  • WarpedWarped Posts: 2Member
    Great service V2!! Not only a whole cartridge but a new cleaning kit and 3 filters. You folks are awesome. Super friendly support agent contacted me as well and took care of everything. Thanks again!
  • samanthasamantha Posts: 3,444Administrator, Moderator admin
    Thanks for your patience @Warped
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