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Why has my order not shipped after 60 days?

I placed an order for 3 Series 3 PG Ceramic Cartridges on Feb. 2. At that time it said it would ship in 15 days. When I looked later, it said 60 days, and it has been that long now. In addition, hoping when your supply came in they would ship sooner, I ordered 3 more on March 5, 2018. The first order was ## 5826279 and the second order was 5865321 for a total of 6. Both orders show as "awaiting fulfillment." What gives? My credit card has been charged, and none of them have been shipped. Please help me! Thank you. Harriet B

Best Answers

  • gmaharrietgmaharriet Posts: 8
    Accepted Answer
    A man from your company was kind enough to call me at home, explaining the delay. I'm disappointed that there is a delay, but it's great customer service that he took the time to call. I just love the PG Ceramic cartridges. The one I'm using now has been refilled each day since March 3 and still works great. I hope the supply issues are resolved, and I've just ordered 2 more at full price to show my confidence in you. (No, I'm not a relative and they didn't pay me to say the nice things. :smile: )
  • gmaharrietgmaharriet Posts: 8
    Accepted Answer
    All of my orders have now shipped, including the additional one I placed recently. The ceramic cartridges not only last longer, I think they draw more easily on each puff. They end up being a real bargain, and I can't see why folks would even want the older ones. I'd gone back to using an older one while waiting for the ceramic ones to ship, and I can sure tell the difference. The ceramic carts are a much better bargain and I love them. Thanks for having such great quality in the V2 products!
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