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Series 3 magnetic ring came out

AndiiAndii Posts: 125Member
What do you guys think I should do? The magnetic ring that keeps your cartridge in sticks to the cartridge when I remove the cartridge from the pen. It took me awhile to figure out what was wrong as at quick glance, it looks like it is part of the cartridge. Just wondering, what would you do? Get a replacement pen or try gluing it back in myself. And what glue to use if I try it myself. I would take this to live chat directly but it's the weekend :/


  • rbarron316rbarron316 Posts: 154Member

    V2 will likely replace the unit for you under warranty.  I wouldn't recommend gluing it back in as you wouldn't want to mess with the warranty.  Seems I've read a few instances of the magnetic ring coming out and V2 indicated to contact them.
  • AndiiAndii Posts: 125Member
    @rbarron316 ;     Yeah, that would be the smart thing, especially if me attempting anything could counter the warranty. Thanks! :)
  • samanthasamantha Posts: 3,553Administrator, Moderator admin
    Hey @Andii

    Let me know if you want a CS rep to take care of you and see if we can get you an exchange? 
  • AndiiAndii Posts: 125Member
    I called this morning and replacement is on its way.. thanks samantha :)
  • AndiiAndii Posts: 125Member
    I received a replacement Series 3 Wednesday, April 18. Amazing service V2. And new one works like a dream. Thank you :)
  • PDXJackPDXJack Posts: 61Member
    Damn, that sounds like some pretty darn good Customer Service. Could you replace my lost V2 EX Automatic Battery in matte black? lol...
  • samanthasamantha Posts: 3,553Administrator, Moderator admin
    LoL Sorry @PDXJack - Don't think I will get approval on that. :X 
  • PDXJackPDXJack Posts: 61Member
    @samantha No worries, the response alone was more than enough :smile:
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