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Series 3 magnetic ring came out

What do you guys think I should do? The magnetic ring that keeps your cartridge in sticks to the cartridge when I remove the cartridge from the pen. It took me awhile to figure out what was wrong as at quick glance, it looks like it is part of the cartridge. Just wondering, what would you do? Get a replacement pen or try gluing it back in myself. And what glue to use if I try it myself. I would take this to live chat directly but it's the weekend :/

Comments

  • rbarron316rbarron316 Posts: 90Member
    @Andii

    V2 will likely replace the unit for you under warranty.  I wouldn't recommend gluing it back in as you wouldn't want to mess with the warranty.  Seems I've read a few instances of the magnetic ring coming out and V2 indicated to contact them.
  • AndiiAndii Posts: 84Member
    @rbarron316 ;     Yeah, that would be the smart thing, especially if me attempting anything could counter the warranty. Thanks! :)
  • samanthasamantha Posts: 3,357Administrator, Moderator admin
    Hey @Andii

    Let me know if you want a CS rep to take care of you and see if we can get you an exchange? 
  • AndiiAndii Posts: 84Member
    I called this morning and replacement is on its way.. thanks samantha :)
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