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new loose leaf cartridge does not heat up same temp as my old ones

I just got the new 'prohibted' brand loose leaf cartridge from this website for the series 7.   It does not heat up the herb at the same temp as my 2 old cartridges, the first heat setting is now virtually useless.  Is this normal for these carts or did I get a bad one?  I can see the difference in the herb color when trying different cartridges too.

Comments

  • samanthasamantha Posts: 3,517Administrator, Moderator admin
    Hi @Thippe - Thanks for reaching out. So sorry to hear you are having some troubles. I am going to have a CS rep reach out to your to troubleshoot. There are different heat settings - have you tried all settings? 
  • thippethippe Posts: 6Member
    edited May 1
    i was using the first 2 settings.  Now i have to use the higher 2 settings instead (the higher temp ones)
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