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Shipping Issues, Now Quite Concerned

Katie12Katie12 Posts: 22Member
I ordered liquid and two batteries on 7/2; it was an expensive order. At the time, everything showed as 1 business day for shipping, but apparently the batteries were 15 business days (which we are now past anyway).

On 7/24, I contacted customer service via live chat to inquire about the order. I was told it would be another 10 days-plus for the batteries, so I asked if they could just ship the liquid (which is in stock) so I don't run out. I was told it would ship immediately.

Now it's 7/27. The liquid still hasn't shipped, so I contacted CS via live chat again early today. I was told it would ship today via 1-3 day priority shipping.

It STILL has not shipped.


I just don't know what to do. I've been told it would ship twice and it hasn't, which is making me nervous about V2 having my money at this point.

Update: I received an email saying the liquid is now 5 to 15 business days. When I checked on 7/24, it was one business day.

This service is terrible, and I think I may have to cancel the order entirely because I am concerned I'll never get the product. Anyone else having the same issue--I see others in the forums--may want to do the same.

Comments

  • RonNzumbrotaRonNzumbrota Posts: 2Member
    I've had the same issues still waiting on an order placed over a month ago they say its on back order but like you when I did the ordering it all said will be shipped in one day, yeah right uh huh sure
  • Katie12Katie12 Posts: 22Member
    edited July 31
    Right? What really bothered me is them telling me it would ship 7/24 and no one contacting me to tell me why it didn't, which is why I spoke to CS again on 7/27. Only to be told it would ship that day again, which wasn't true.

    My liquid says 7 business days on the website now, but CS said 5 to 15 so it doesn't appear as if they really know (?)

    I ended up cancelling it, it was a $224 order but honestly they don't seem to care. Which sucks, I've been here since 2012 but I guess it's time to go elsewhere. It's a shame, it's great liquid when you can get it!
  • Katie12Katie12 Posts: 22Member
    Update: Customer service did reach out to me to explain what happened and what they are doing to fix the issues, and I am really pleased with their response!
  • RonNzumbrotaRonNzumbrota Posts: 2Member
    yeah I'm still waiting on the order I placed on july 3rd seems pretty bad when they can't get the product to you in 5 weeks unreal actually 
  • samanthasamantha Posts: 3,517Administrator, Moderator admin
    Thanks for your patience @Katie12! Sorry for the issue. We hope you enjoy your V2 vape mail and goodies :)

    @RonNzumbrota - oh no, that is not ok. Have you since been assisted or received your package? If not, please let me know and I will assist.
  • montana7103montana7103 Posts: 30Member
    Oh no, I just ordered for the first time in a very long time due to the shipping issues, now I'm worried. ☹️
  • montana7103montana7103 Posts: 30Member
     Received my order pretty fast! Thank you V2!
  • samanthasamantha Posts: 3,517Administrator, Moderator admin
    Glad to read @montana7103! Thanks for sharing and happy vaping with V2 :)
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